This slip MUST be included with your return in order for it to be processed:
Email Address: ________________________
Order Number: ________________________
Today’s Date: _________________________
Order Date: _______/_______/_______
Product(s) Being Returned: ___________________________________________________________
Reason For Return: __________________________________________________________________
At Southern Grace Boutique, our biggest goal is to well serve our amazing customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, please contact our customer service team within 2 business days of receipt of your order. If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you! We will send a return label, and the item must be received within 10 days.
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds. We do not issue a store credit until we have received your return and processed it.
- All returns must be received in our hand within 10 days of the date you received your order. For example, if you received your order on June 10th, we need to receive it no later than June 20th. Anything received after the 10th day will be denied, and your return will be sent back to you at your expense. We will hold the item(s) for 30 days. After 30 days, we will donate the item(s) to charity.
- Returned items must remain un-washed and unworn.
- Returned item must be free of pet hair, makeup, deodorant stains, perfume, and any other scents/odors. If your item contains any of these, it will be returned back to you, at your cost.
- Include your return slip with your return.
- We offer free shipping. However, if you need to return an item, shipping costs we incurred will be deducted from your return, unless there was a mistake on our end.
- Please allow our team 5-7 business days (excludes weekends and holidays) to process your return once it is received.
- Please don’t ask us to invoice you for an item, an apply your gift card code to a PREORDER when your return hasn’t been processed.
- Although we do provide free shipping to you, we do not provide free return shipping on any purchase. The return shipping will be at your cost.
FINAL SALE ITEMS:
- Leggings, Jeggings - this includes fleece, non-fleece, sequin, faux leather
- Hats, Beanies
- Footwear - Boots, booties, sandals, wedges, etc.
- Undergarments (Camisoles, Bralettes, Bandeaus, thong related items)
- Clearance items, 20% or more discounted items, Final sale items
- Gift Cards
(Oh, store credit?!)
- If you have your eye on that must-have maxi and it’s a little more than your gift card is worth, an additional form of payment will be required at checkout. Pssst… it’s totally worth it!
- Gift card codes will expire 365 days from the date issued.
OVERSEAS orders: Everything mentioned above applies, except the return timeframe - the return policy is active for 20 days from the date you receive your order.
Our return policy is a NO EXCEPTIONS return policy. Please don't ask us to make an exception.
Please mail your return to:
Southern Grace Boutique
1419 Lee Road 330
Smiths Station, AL 36877
For Immediate assistance, please call (910) 876-5730 Monday-Saturday 11:00am-6:30pm EST.
For Immediate assistance, please call (910) 876-5730 Monday-Friday 11:00am-6:30pm EST.
Please sign below to acknowledge that you understand the terms listed above and have read the complete return policy on our website.
Customer Signature: ____________________________________________________