This slip MUST be included with your return in order for it to be processed:
Email Address: ________________________
Order Number: ________________________
Today’s Date: _________________________
Order Date: _______/_______/_______
Product(s) Being Returned: ___________________________________________________________
Reason For Return: __________________________________________________________________
We get it, things don't always work out, and we're here to help get it right! Please carefully review our Return Policy and Instructions below:
Our policy is active for 10 days from the date you receive your order. If we receive your return after the 10 day timeframe, we cannot offer an exchange or store credit. Your return will be sent back to you at your expense. We will hold the item(s) for 30 days. After 30 days, we will donate the item(s) to charity. All merchandise must be returned unworn, unwashed, and unaltered. If you return items you have tried on and they have a perfume scent, makeup and/or deodorant stains on them, you will NOT be given a store credit - it will be returned back to you, at your expense. Damaged items will not be accepted. We fully inspect all items before shipping them, so please return your item in the same way you received it.
Hats/beanies, scarves, leggings (fleece, non-fleece, sequin, and faux leather), jeggings, jewelry, hair accessories, undergarments (such as bandeau bras, seamless camisoles, slips, etc), shoes/boots, gift cards, clearance items and discounts of 20% or more are are FINAL SALE items.
Please understand that an expected arrival date is ONLY an estimate, NOT a guarantee.
Please check your item immediately to make sure you have not received DEFECTIVE merchandise. If you feel you have received something defective, you must contact us within 2 days of receipt, no exceptions! If you receive the incorrect size, or incorrect merchandise, please contact us immediately for a return label. Defective merchandise MUST be mailed within 10 days of receiving your return label.
Refunds will not be given, only a store credit. We don’t offer exchanges. Therefore, we recommend placing an order for the item you want, as they sometimes sell out rather quickly and may be sold out before your return is processed. Within 5 business days of receiving your return, it will be fully inspected. After we have accepted your return, we will email you with your electronic gift card, minus the shipping fee we paid to ship the item (typically between $3-$6), then you can get your shopping on again! Gift cards/Store credits are good for 12 months.
OVERSEAS orders: Everything mentioned above applies, except the return timeframe - the return policy is active for 20 days from the date you receive your order.
Our return policy is a NO EXCEPTIONS return policy. Please don't ask us to make an exception.
Please send your return to us at:
Southern Grace Boutique
83 New Castle Drive
Phenix City, AL 36870
For questions or concerns, please email us: BuySouthernGraceBoutique@yahoo.com
For Immediate assistance, please call (910) 876-5730 Monday-Friday 11:00am-6:30pm EST.
Please sign below to acknowledge that you understand the terms listed above and have read the complete return policy on our website.
Customer Signature: ____________________________________________________